How to check warranty status of iPhone, iPad (Mini), iPod Touch

How to check warranty status on iPhone, iPad (Mini), iPod TouchThis post will will show you how to check the warranty status of iPhone, iPad (Mini), and iPod Touch.

Apple has always been known for providing its customers with excellent customer service and warranty processing. I can personally attest to this as I have received great customer care over and over whenever I have had an issue with any Apple product. I have never needed an original receipt or the original box. And, Apple has always honored the standard 1 year warranty on any used iPhones or iPads I have purchased on Craigslist. This is one of the things I love about owning Apple products.

Here are the quick and easy steps for how to check the warranty status (how much time till your warranty expires) of your iPhone, iPad (Mini), and iPod Touch.

How to check warranty status on iPhone, iPad (Mini), iPod Touch1. Locate the serial number of your iOS device – open the Settings App then navigate to General –> About and then scroll down to Serial Number.

2. Copy the serial number on your iPhone, iPad (Mini), or iPod Touch by tapping and holding for 2 seconds on the serial number itself. Release and tap the Copy button that appears.

3. Open up Safari and follow this link: https://selfsolve.apple.com

4. Paste the Serial Number in the box and tap Continue. This results in all of the Service and Support Coverage details for that iDevice. It includes the model of the device, valid purchase date, telephone technical support availability, and repairs and service coverage availability. The Repairs and Service coverage is a standard 1 year warranty that comes with every Apple device – even refurbished Apple devices.

From this site you can also quickly set up a visit to your local Apple store for a repair on your iPhone, iPad (Mini), or iPod Touch. Be sure to always make an appointment if your device is in need of repair because there are only limited walk-in appointments available.

Here is a checklist of things to do before you take your device in for repair:

  • Perform a Hard Reset on the device to see if that solves the issue (check out this article on How to do a Hard Reset on iPhone, iPad (Mini), and iPod Touch).
  • Backup and then Restore your device if the first step didn’t solve the problem.
  • If the above steps didn’t solve the problem, make an appointment at your local Apple Store to take your iDevice in.
  • Be sure to Backup the device to your computer or iCloud before you go to your appointment as Apple will sometimes swap out your device on the spot and the backup ensures you can restore your new device that your receive.
  • No need to bring in original chargers, headphones, or box (unless one of these is part of the problem).

That’s it. If you have any specific issues with your device, feel free to leave a comment with the issue and I can help you troubleshoot it.

25 thoughts on “How to check warranty status of iPhone, iPad (Mini), iPod Touch

  1. Bought my son an ipad mini for his birthday (11th) on January 31 of this year. Just found out that my youngest son put the ipad mini in his dads lumchbox which was filled with about two inches of melted ice(aka water ;) I’m trying very hard to have a sense of humor here seeing as how I didn’t purchase any additional warranty on this expensive item! I’ve got it sitting in some rice right now & I’m hoping that draws out the moisture. As far as I can see it looks like the moisture has accumulated to the top of the screen from left to right, opposite the end from where the charger is plugged in. I’m highly doubting this is covered under the 1year warranty. Boohoo! It is however still working properly or so it seems. Kind of surprised its even turned on still! Any suggestions you may have are much appreciated!!

    • So sorry to hear about your son’s iPad Mini. That is the worst feeling to have something like that happen – especially when it was a birthday gift. You are doing all the right things – putting it in rice and waiting to use it until it dries out. As for the Apple warranty, I have been amazed at the things Apple will warranty for. It is always worth a try. Just be honest with the Apple rep and let them know what happened. Often times, they will just replace the device for you right there. That’s one of the things I love about Apple and the way they stand behind their products. Anyways, so sorry again about the iPad and hopefully Apple will exchange it for you. Let me know if you have any more questions on this. Take care.

    • Unfortunately the one year warranty doesn’t typically cover accidental drops. However, I would still recommend you take your iPad in to an official Apple Store and explain the situation. There have been times where they will replace the iPad even though it was an accident. Sorry about the cracked screen :(

    • Sorry to hear this. I would suggest that you call Apple to verify it directly with them if you believe the warranty coverage presented is inaccurate. Where did you purchase your iPhone? Was it refurbished? If it was refurbished by a 3rd party, then the warranty is only good for 1 year from the original (brand new) purchased price.

    • So sorry to hear about your iPad issues. My assessment of this is that your iPad has a hardware failure. It sounds like the data cable that connects to the screen is faulty in some way. So, I would first recommend connecting your iPad to your computer and seeing if iTunes recognizes it. If so, make a backup as quick as you can so you don’t lose your data on the iPad. Either way, the next step is to take your iPad into an Apple store and ask them to take a look at it. Is it still under warranty? If so, they’ll fix it for free. If not, they will still take a look at it and tell you what is wrong. Again sorry about your iPad but I hope this info helps you get it fixed. Let me know if you have more questions.

  2. I bought an ipad mini from Argos store last October 2013. Now, my ipad speakers sounds broken. I can’t watch netflex, you tube, bbc iplayer and etc. on my ipad anymore because the sounds are annoying. I hope this still cover with one year warranty. Thank you.

    • Did you put your serial number into the apple website to see if it is still covered? No matter where you purchased the iPad from the warranty carries on to the current owner as long as it is within 1 year of when the iPad was originally purchased new. If your iPad was brand new in October 2013, it should still be covered. Just verify it with the Apple website. Let me know if you have more questions.

    • Sorry about the iPad not charging. I would recommend taking this in to your closest Apple Store. Since you bought it in 2014 it should be covered under warranty so any repairs should be free. Just make sure you back up your iPad before you take it in. I hope this helps.

  3. My iPad mini’s speakers suddenly have unnecessary noise in the background. It was a gift for my 18th birthday. It was purchased 2013. I’ve checked my warranty and it is still covered. I was just wondering how I can set an appointment for diagnosis? And will I have to pay for the service? Thank you! :)

    • Hi Selina, I’m glad your iPad is still under warranty. When your iPad is still under warranty any work done at the Apple Store will be free. All you need to do to make an appointment with an Apple Store is to follow this link: https://www.apple.com/retail/geniusbar/

      Then,choose the Apple Store that is closest to you and pick the most convenient time that works with your schedule. Just make sure and back up your iPad before you take it in. Let me know if you have more questions on this.

  4. Pingback: How Much Is An Ipad Warranty | Get Your iPad Now

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